Making a Complaint
We will confirm receipt of your complaint within one business day and advise you who the prime contact for handling your complaint is. We aim to resolve your complaint within thirty (30) calendar days from when you first raised your complaint but if your complaint is complex and may take more than 30 days to resolve, we will keep you informed on the progress and when we expect to provide our final response.
If your complaint has not been resolved to your satisfaction, you may be able to have your matter considered by the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms of reference.
Complaints by post, email, or telephone
If you have a complaint or concern, we encourage you to reach out to us so we can address it promptly.
Please contact the Zest Insurance team by email or telephone.
Zest Virtual Assistant
We've worked hard to build a fully-featured AI-powered virtual assistant that provides 24/7 support. Our chatbot can answer all the common questions we receive and can connect you with a representative if you need extra help.
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